Refund Policy
Last updated: February 01, 2024
At Zebrainn LLC, our commitment to customer satisfaction is paramount. We strive for you to be delighted with your purchase.
If any aspect falls short of your expectations, please inform us.
1. 14-Day Return Period
You have a 14-day window from the date of receiving your order to initiate a return. Please note that returns not received within this 14-day period may result in an inability to process a refund or replacement.
2. Conditions for Return
Ensure that the item being returned is repackaged with all cords, adapters, and documentation originally included. Items damaged, not in their original condition, or lacking components for reasons unrelated to our error may not qualify for a refund.
3. Non-returnable Items
Certain items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases.
4. How to Return an Item?
To initiate a return, kindly email us at sales@zebrainn.com.
5. Refunds
Upon receiving your item, we will conduct an inspection and inform you of the refund status. If approved, we will initiate a refund to your original payment method.
6. Late or Missing Refunds
If a refund has not been received, check your bank account first. Subsequently, contact your credit card company, as it may take some time for the refund to be officially posted. If the issue persists, contact your bank, considering the typical processing time. If the matter remains unresolved, please reach out to us at sales@zebrainn.com.
7. Exchanges
Exchanges are facilitated only for defective or damaged items. To exchange an item for the same product, email us at sales@zebrainn.com.
8. Shipping Cost
The responsibility for covering shipping costs associated with returning a product lies with the customer. Please note that shipping costs are non-refundable.
It is important to bear in mind that your bank or credit card company may require additional time to process and post the refund.
For further assistance, do not hesitate to contact our customer service team at sales@zebrainn.com. We are here to assist you!